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Returns

Returns

Wrong size, wrong colour or simply changed your mind? No problem - we offer a fast no quibble exchange or refund policy that will keep you informed every track of the way. So, to return an item just follow the simple steps below.

How do I return an Item?
If you've recieved your item(s) and want to return them, no problem - we will happily refund or exchange any item purchased, not including the shipping costs.
We have a fast and easy procedure that'll keep you informed every track of the way - just follow these simple instructions :

  1. Download the PDF Returns Form and complete it - Download it here
  2. Package up the items you are returning and include the completed Returns Form
  3. Visit the 'Order Status' page - You'll find this on the website in the top menu bar
  4. Click on the 'View Order Details' button of the order containing the items you wish to return
  5. Follow the on-screen 'Returns' instructions

• item(s) must be returned within 14 days of receipt - item(s) must be unused, and supplied in their original packaging
• item(s) must be have a completed Returns Form.
• You can only return item(s) online that have been completed and delivered.
• Any orders that you've place online and in-progress will need to be cancelled manually (should you wish to cancel them).
• Call 01793 496464 to cancel any orders manually.

Our Returns address is :

Online Sales Returns
Mega Motorcycle Store
Athena Avenue
Swindon
SN2 8EJ
United Kingdom


If an item doesn't fit or you don't like the colour?
Just complete the returns procedure above and send back the items, remember to tell us what you'd like in exchange!

Changed your mind, and simply don't want the item(s) ?

No problem, just complete the returns procedure above and send back the items, we will refund you for the item without the shipping cost.

Who pays for the postage on returned items?

If you return something because you don't like the colour or the size is wrong, or you simply don't want it anymore, then you will need to pay the return postage cost. However, if you have recieved the items in error then we will refund the cost of delivery (upto £25). We recommend you return item(s) via recorded delivery or registered post to cover yourself against any loss.

How quick are returns processed?

We aim to process all returns on the same day as they arrive with us and you'll be kept upto speed every step of the way with automated emails.

How do I know if my Return has been processed?

You'll be kept upto speed every step of the way with automated emails - however, you can always LogIn to your account and see the status of all your orders.


Terms and Conditions :
Items must be returned within 14 days of receipt - goods must be unused, and supplied in their original packaging. Any returned item(s) are your responability until we recieved them - we recommend you return item(s) via recorded delivery or registered post to cover yourself against any loss. Goods will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.

To print the Returns form you must have a PDF reader on your computer - download it free from here

 

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Mega Motorcycle Store. Athena Avenue, Elgin Drive, Swindon, SN2 8EJ. Tel: 01793 496 464

Copyright © MEGAMOTORCYCLESTORE LTD 2012-2017. Suppliers of motorbike helmets, clothing, leathers, gloves, boots, rider and motorcycle accessories. Registered office: Unit D, Athena Avenue, Elgin Industrial Estate, Swindon. SN2 8EJ. Registered in England & Wales reg. no. 07959075. VAT registration number: 129 6703 96. Tel: 01793 496464