Refund policy

 

Need some help before returning?

If you're returning an item due to sizing, fitment, a fault, or because it wasn't quite what you expected, our team may be able to help before you send it back. We can assist with sizing advice, exchanges, replacement items and alternative product recommendations.

Contact us via Live Chat, email sales@megamotorcyclestore.co.uk, or call 01793 496464 and we'll do our best to help.

For returns relating to in-store purchases, please refer to the returns policy printed on your receipt.

 

Website Orders – How do I return an item bought online?

If you've received your item(s) and wish to return them, no problem – we'll happily refund or exchange eligible items purchased from our website.

You can return your item(s) by:

• Bringing them into our Swindon store during opening hours, or
• Posting them back to the address below. Customers are responsible for arranging and paying for the return postage.

Please ensure that:

• Item(s) are returned within 30 days of receipt.
  
• Item(s) are unused and returned in their original packaging.
  
• Only items that have been delivered can be returned.
  
• If your online order has not yet been dispatched and you wish to cancel it, please call 01793 496464 as soon as possible.

Returns Address

Online Sales Returns
Mega Motorcycle Store
Unit B2, Athena Avenue
Swindon
SN2 8EJ
United Kingdom

 

If an item doesn't fit or you don't like the colour

Simply return the item to us following the instructions above and include a note letting us know if you would prefer an exchange or a refund.

 

Changed your mind?

No problem. Return the item to us within 30 days of receipt, unused and in its original packaging, and we'll refund the item once it has been received and inspected.

 

Who pays for return postage?

Unless an item is faulty, incorrect or otherwise covered by your statutory consumer rights, customers are responsible for arranging and paying the cost of returning unwanted items to us.

Where an item is faulty, damaged, or supplied in error, Mega Motorcycle Store will cover the reasonable cost of return postage in accordance with your statutory consumer rights. Please contact us before returning the item so we can advise on the most appropriate return method.

If you're returning the item by post, we recommend using a tracked or signed-for service, as returned items remain your responsibility until they reach us.

 

How quickly are returns processed?

We aim to process all returns within 1–3 working days of receiving them.

 

How will I know my return has been processed?

We'll notify you by email once your return has been processed.

If you have any questions about your return, please call 01793 496464 or email sales@megamotorcyclestore.co.uk.

For returns relating to in-store purchases, please refer to the returns policy printed on your receipt.

 

Terms and Conditions

• Items must be returned within 30 days of receipt.
  
• Goods must be unused and returned in their original packaging.
  
• Returned items remain the customer's responsibility until they are received by
• Mega Motorcycle Store. We strongly recommend using a tracked or signed-for postal service.
  
• Refunds will be issued using the original payment method. Please allow up to 10 working days for the funds to appear in your account after the refund has been processed.